Abacus Professional Recruitment is a corporate member of the Recruitment and Employment Confederation (REC) which is the governing body for the recruitment industry throughout the UK. Abacus therefore ensures that the recruitment team is fully trained and accredited by the REC to ensure high customer standards. Abacus also achieved Investors in People (IIP) status in May 2007 to add to these standards.
We are keen to hear what you have to say about our business. Whilst we endeavour to deliver a customer service that is professional, equitable and results-driven, we acknowledge that we are always keen to learn and develop as a company.
How to comment:
If you are going to make the effort to provide a comment, we therefore promise to be flexible and transparent in receiving and responding to your opinion. Please feel free to comment by addressing your correspondence to Business Director via:
Letter – 22 Howard Street, Belfast,BT1 6PA
Phone – 028 9031 3157
In person – make an appointment at one of our offices
By email – email@example.com
Online - www.abacus.jobs
Making a positive comment?
If you are pleased with our service, we would like to hear about it. If agreeable, we will be keen to post it on our website and other marketing information (confidentially if necessary).
Making a constructive / negative comment?
If something is not resolved or managed to your satisfaction you have the right to make a formal complaint. This complaint will be:- (a) responded to within 5 working days; (b) handled fairly and politely; and (c) investigated fully.
The Complaints Procedure has three stages:
Stage 1: First Complaint
A team Business Manager will address the situation with the Recruitment Consultant involved with the exercise and aim for an effective resolution. We will acknowledge your complaint either in writing or by phone and aim to resolve the complaint within 5 working days.
Stage 2: Still dissatisfied?
At this stage the complaint will be dealt with by the Director(s) of Abacus. Again we will acknowledge your complaint and the stage it is at and aim to resolve the complaint within a further 5 working days.
Stage 3: External Opinion
If your complaint has still not been settled to your satisfaction, we would encourage you to contact the REC. Our procedure does not remove the right to complain to the REC however, the REC will normally expect you to have used our internal complaints procedure first. Stage 3 is completely independent of Abacus Professional Recruitment.
How to contact REC:
By filling in the complaint form on their website
By email: firstname.lastname@example.org
Or write to Professional Standards Department, Recruitment and Employment Confederation, 36-38 Mortimer Street, London W1W 7RG
For more information, check the REC website.
You should note that all recruitment agencies in NI are subject to various legislative requirements which are regulated by the Department of Employment and Learning (NI). You can make your approach online.