Customer Service Advisor

The Abacus Group is delighted to be supporting our marketing leading client as they seek to appoint a number of Customer Service Advisors to join their team on initially a on a temporary basis.

The Customer Services Advisors will be the first point of contact for potential and existing customers, stakeholders and incoming calls. They provide a best in class service to ensure a seamless customer journey, and all applicants must be able to show excellent communication and people skills.

The Role:

• Answer incoming calls demonstrating first class customer service, advising or redirecting as appropriate
• Have an excellent telephony manner, showing enthusiasm and a ‘can do’ attitude
• Administration of customer queries via email or online
• Resolution of customer complaints in line with the company values, taking ownership of any concerns
• Customer services administration as required
• Develop strong relationships with other departments within the business to ensure a seamless service can be provided

The Person:

• Previous experience of working in a customer service role
• Ideally experience of working within a contact centre environment but not essential
• Excellent IT, communication and people skills
• Ability to work on own initiative and prioritise workload
• A ‘can do’ attitude and eagerness to learn

Next Steps:

Please submit your application now or speak to a specialist consultant at Abacus on 0044 (0) 28 9031 3157 for a confidential discussion. We are available daily between 8:30 am until 5:30 pm and look forward to speaking with you.

Abacus is operating as a recruitment business in respect to the fulfillment of this job requirement.

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