12th June 2018

Customer Service Coordinator – Armagh

Reference: BBBH14777

Location: County Armagh Job Type: Permanent Date Posted: 12/06/2018

Abacus are working with a well-known FMCG / manufacturing company based in Armagh who are recruiting for a Service Coordinator. This is an important role where you will act as a first point of contact for customers who are experiencing issues. Therefore, you must have an excellent telephone manner and the ability to remain calm under pressure to resolve the issue.

What you will be doing:

  • Taking calls and handling the resulting incidents in line with company procedures
  • Logging calls within 1 hour to service partners
  • Management of issue to ensure full resolution within 24-48 hrs (Engineer must be on site)
  • Ensuring revenue maximised for the company
  • Ensuring warranty claims are processed in line with supplier agreements, getting support for the customer issue where appropriate
  • Provide updates and escalate internally as required

What you will have:

  • Excellent telephone manner
  • Previous experience in a customer service role
  • Proficiency in Microsoft Office
  • Ability to remain calm and resolve customer issues
  • Strong ability to build rapport with customers
  • Effective communication with customer is essential to ensure no other department needs to be involved to resolve disputes

Please submit your application or call the specialist Abacus consultant 0044 (0) 28 9031 3157 for a confidential career discussion.

Did you know? Abacus are Northern Irelands only rate Recruiter with 4.7 Stars for customer satisfaction on independent review site Feefo.

If you know someone who is returning/re-locating to NI then tell them about www.belfastforlife.com it has all the information that they will need.

Aisleen Tierney

Aisleen Tierney

Business Services Recruitment Consultant

028 9099 5215

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