IT Service Desk Analyst

Join Northern Ireland’s most dynamic law firm as an IT Service Desk Support Analyst, providing user support with a customer-focused approach and professional manner.

What will you be doing?

• Resolving customer support enquiries from email, in person or phone requests, logging and maintaining all support requests in the IT Service Desk
• Take ownership of service desk calls and work with them through to conclusion escalating to the team when required
• Be flexible to meet the needs of the team to deliver core services
• Take an active part in helping to improve the service, and contribute ideas for improvements where necessary
• Maintaining and configuring existing hardware and reporting faults to third party companies

Who do you need to be?

• Ideally 2 years’ experience in first line support role
• Have a 3rd level or IT professional Qualification
• Have great customer service skills

You should also have experience in some of the following:

• Microsoft Office suite (2016/Office365)
• Laptops, pc’s and servers
• LAN/WAN/VPN connectivity – Cisco and Palo Alto
• Specialist software – e.g. digital dictation, legal accounts
• Software rollout as required following centralised deployment process and tools

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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