30th May 2018
Reference: JN - 14739
Location: Belfast Job Type: Permanent Date Posted: 30/05/2018
IT Service Management Lead
The IT Service Management Lead is responsible for the development, implementation and sustained support of the ServiceNow IT Service Management system. He / She will provide creative solutions to resolve business problems via customer requirements based on system capability, process gaps (ITSM/ITIL) and cultural challenges.
The IT Service Management Lead will provide on-going technical assistance, handling incident tickets on a priority basis, software configuration/customisation assistance including, but not limited to: screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third-party software integrations. This includes working with process owners to develop workflow, implement the workflows in Service Applications and administer the tools.
Accountability’s & Responsibilities
Please submit your application or call the specialist Abacus consultant 0044 (0) 28 9031 3157 for a confidential career discussion.
Did you know? Abacus are Northern Irelands only rate Recruiter with 4.7 Stars for customer satisfaction on independent review site Feefo.
If you know someone who is returning/re-locating to NI then tell them about www.belfastforlife.com it has all the information that they will need.