30th May 2018

IT Service Management Lead

Reference: JN - 14739

Location: Belfast Job Type: Permanent Date Posted: 30/05/2018

IT Service Management Lead

The IT Service Management Lead is responsible for the development, implementation and sustained support of the ServiceNow IT Service Management system. He / She will provide creative solutions to resolve business problems via customer requirements based on system capability, process gaps (ITSM/ITIL) and cultural challenges.

The IT Service Management Lead will provide on-going technical assistance, handling incident tickets on a priority basis, software configuration/customisation assistance including, but not limited to: screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third-party software integrations. This includes working with process owners to develop workflow, implement the workflows in Service Applications and administer the tools.

Accountability’s & Responsibilities

Required Experience

Please submit your application or call the specialist Abacus consultant 0044 (0) 28 9031 3157 for a confidential career discussion.

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