Switchboard Administrator (Part-time)

The Facilities and Communications Team is the first point of contact for all new business and external callers. It provides a range of transactional and information services to both the London and Belfast Offices in relation to a 24/7 Switchboard service.

What you will do

Handle internal, external, and overseas calls. Act as a first point of contact for new business calls and ensure a high quality of service is always delivered:

• Ensure that the highest standards of customer service are provided at all times.
• Ensure that all calls and email requests are dealt with promptly, professionally and logged accurately.
• Ensure all comments, complaints and compliments are promptly escalated.
• Ensure quality communication between team and departments is maintained, especially during handovers.
• Achieve call and email answer targets daily.
• Develop meaningful relationships with different departments and service providers to ensure a seamless and professional service.
• Support Team Leader with improving standards of service and efficiencies within the department.
• Ad-hoc projects and additional administrative tasks.

What you will have

• Excellent telephone manner – clear and well pronounced spoken English is essential
• Strong customer service
• Good working knowledge of Microsoft Office

What we can offer you

• Competitive base salary
• Annual performance-based bonus
• Flexible working approach
• Private healthcare coverage
• Holiday trading scheme
• Perks Card
• Mental health & health and wellbeing resources
• Family and social events, including charity and social committees

   

  Hours of work: 4:00pm – 8:00pm, Monday to Friday (20 hours per week)

Next Steps:
Please submit your application or speak to a specialist consultant from the Abacus team on 0044 (0) 28 9031 3157 for a confidential discussion. We aim to respond to all inquiries within 4 business hours.
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.
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